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Why Amelix Telecom?

Why Amelix Telecom?

Amelix Telecom specialises in providing SME (Small and Medium Enterprises) and educational establishments such as schools and colleges with telephone lines, broadband and hosting solutions. Our award winning platform provides a tailored solution that won’t only save you money, but will also provide you with a better insight into the calls you make and the data you use.

Amelix Telecom is part of the Amelix Group of companies based in Kent which places good honest value at the heart of what it does. We are trying to reshape the way Telecoms is sold in the UK by cutting the small print and putting customers in short contracts, the way we see it is if our service is good enough you wont want to go.

We can sell most of the services BT sell cheaper than BT, and still keep the line running through Openreach’s infrastructure. How do we do it? Well, to put it simply, we act as an aggregator of calls and buy in bulk’ so everyone saves money. Our increased buying power and smaller overheads than the big boys allows us to pass savings on to you.

There are many telephone line providers and Telecoms companies throughout the UK and many of the offers can be quite complex, here at Amelix we keep all of our tariffs simple and understandable and we dont have pages of small print to wade through.

When you switch to us, you will be treated as a person, not an account number. We understand that every business is different and there isn’t just a ‘one size fits all’ solution when choosing the right deal for your phone lines, broadband, hosting or SMS Services, thats why if we can’t find the right package first time round we will create one just for you.

We try and keep things simple, so if you can’t find what your looking for on our website, simply pick up the phone and call us and we will do our best to answer your question. Our telephone number is 01227 282 902 you will find someone at the end of the phone between 9am – 5.30pm Monday to Friday. We check our email around the clock so if you prefer you can email your question to us directly telecoms@amelix.co.uk


What do I need to do to switch to Amelix?

Absolutely nothing, the fact you have made the decision to switch your phone, broadband or hosting needs to Amelix will mean that you have probably already spoken to one of our team. We do absolutely everything so all you need to do is let us do all the work. On some occasions your current provider may require you to inform them in writing that you are leaving but we will advise you of this when you place your order with us.

I'm in contract with my current supplier but want to switch to Amelix Telecom?

We don’t want you to be faced with any large early termination fees from your current supplier. If you give our team a call we will certainly take a look at your contract for you. We may be able to switch some services now and your other services at the end of your contract. If you call us, we will help wherever we can.

How long will it take to switch my phone service to Amelix?

It really depends on what type of phone line you have and what contract you are in. It typically takes about 10 days to switch all your services over to Amelix, however a lot will depend on how busy the Openreach engineers are at your exchange and what needs to be done. We will give you an anticipated switch over date as soon as we get one.

Will I need to change my number or install any new equipment?

No, we will do a like for like transfer on your phone line so nothing will change for you (apart from your bill will be a lot lower). When we transfer your lines we will also transfer all your current services as well. We will advise you of the date when your line goes live with us and you can carry on using your services as normal. You will also be able to see all your activity via our control panel. If you are migrating your broadband to us you will need to change your username and password in your router but one of our team is on hand to talk you through this should you need some help.

I am not with BT can I still switch to Amelix?

On the whole anyone can switch to our phone and broadband packages. Some companies do not use the BT Openreach network they have their own equipment in the BT Openreach exchanges. We can move your phone line on to our network but your current supplier may impose a charge which sadly we will have to pass on to you. We will advise you of this when you call our office.

How can you sell BTs products cheaper than BT?

We don’t want to bore you with a long history lesson but in 1998 the government deregulated the telecoms industry at this point BT were split in to two separate companies known today as BT retail (Who currently send you a bill) and Openreach (Who maintain all the lines on the network for BT and also act as a wholesaler)

We have made significant key aprtnerships that allow us to buy in bulk, we literally buy millions of minutes every month from Openreach who act as a wholesaler of telephone services.. We have also spent a lot of time and money moving our services online so you can see and control everything from the Amelix Telecom control panel. This means the time you need to spend contacting us should be kept minimal.

In addition we also do not carry the same overheads as many of the big Telecoms companies, we couldn’t afford expensive TV advertising campaigns or sponsor the Xfactor, what we do is pass on these savings to you.

I get free minutes with my current supplier?

There is no such thing as a free phone call, you will be paying for it somewhere else. If your current supplier offers you free weekend calls or evening calls you will be paying more for the other calls you make. If you send us your phone bill we will show you where your current supplier is making the money from you for your “Free” Calls.

A lot of companies charge very high connection fees or a minimum call charge fees, we believe in being very honest and transparent with all our fees and don’t want to hide hidden charges on your bill for the promise of free calls. If your still not convinced send us you’re current bill and we will show you what you will save using Amelix Telecom! Click here to send us your bill for a comparison!

Why don't you insist on long contracts?

It’s simple, we live and breathe by our customer service. We want you to stay with us because you want to, not because we have tied you into a 3 or 5 year contract.

There are some benefits we can pass on if you sign a contract for 12 or 24 months with us and we can pass some savings on with your calls. Also some services will require a minimum 12 month contract for example on things like ISDN calls.

Where possible we are happy to keep you on a standard 30 day rolling contract, it also keeps us on our toes as we know if we don’t live up to your expectations you can go elsewhere easily and we dont want that!

What if something goes wrong?

We use Openreach to maintain and service all our lines so you are buying into their massive infrastructure of highly trained engineers. If your line does develop a fault simply call our office, we can run a lot of checks from our data centre and if needs be dispatch a Openreach engineer to your exchange or property to investigate the fault.

I want to pay my bill how can I?

Full details on how to pay your bill should be on the bottom of your bill. However there are a number of ways to pay. You can pay us via BACS (Sending a payment from your online banking) simply setup Amelix Telecom as a third party payee and send your payment to us. Please use your invoice number as a reference.

Our bank details are as follows: – Bank Name: Lloyds TSB Account Name: Amelix Limited Sort Code: 30-91-60 Account number: 00697103.

If it’s easier you can pay using all major credit and debit cards over the phone by calling 0844 801 99 55 or send a cheque made payable to Amelix Limited to 67 John Wilson Business Park, Whitstable, Kent, CT5 3QT (Please put your invoice number on the back of the cheque).

Please note due to the high costs imposed on us by our bank we need to charge a 2.5% on all credit card fees and a £2.50 processing fee for accepting cheques.

Can I have a job?

All our jobs are advertised in the local job centre but also on our central recruitment page that can be found on the main Amelix Group website.

Sadly we don’t welcome any applications from agencies. If you don’t see a job advertised but think you have something to offer us send your CV and a covering letter directly to us recruitment@amelix.co.uk our boss does read every application sent and someone will be in touch with you.

Amelix Group, 67 John Wilson Business Park
Whitstable,Kent,CT5 3QT